
Delivering Service Innovation
Consulting & Mentoring
Careers
Maarag-Tech is looking for experienced professionals:
Professional Services Engineer
-
2 - 5 years previous experience in a Professional Services support role, working directly with customers (face-to-face) as front-line support
-
Excellent customer facing and service oriented skills
-
Self-motivated with very high-quality deliveries, quick and effective learning skills
-
Great verbal and written communication skills
-
Strong troubleshooting and problem solving skills with technical expertise to
troubleshoot problems raised by customers
Job Requiremets:
-
Achieve and maintain high levels of customer product understating
-
Collaborate with customer's team to deliver a high quality service
-
Deliver technical workshops, presentations and documents.
-
Provide and lead training sessions at customer site
-
Manage customer expectations and deliver an exceptional service in line with
contractual obligations
-
Serve as a mentor for product specification
-
Understand customers' requirement for their projects and provide the necessary know-how knowledge accordingly
-
Capable of diagnosing and debugging intricate and complex problems those customers are experiencing